Drem Privacy Policy India | How We Protect Your Data

Who We Are

Drem Online Casino India is operated by Golden Mirage Ltd and licensed under the Anjouan Gaming Act 2005 and the AOFA Framework. As a licensed operator, we are required to maintain certain data protection standards. These obligations shape how we handle your information, and they exist to protect both you and the integrity of our platform.

What Information We Collect

We collect information in a few different ways, and each serves a specific purpose.

Information You Provide Directly

When you register, we collect your mobile number and password. When you deposit or withdraw, we collect payment-related details such as your chosen payment method and, where required, bank account information. When you contact support, we may collect the details of your query and any information you share during the conversation.

Information Generated by Your Activity

As you use our platform, we record information about your gameplay, transactions, login history and account activity. This includes your bet history, deposit and withdrawal records and the games you play. This data helps us maintain accurate account ledgers and detect unusual activity.

Technical Information

We collect certain technical details automatically, such as your device type, operating system, IP address and general location. This information helps us improve performance, prevent fraud and ensure our platform works correctly on your device.

How We Use Your Information

We use the information we collect for several purposes, all of which relate to operating our platform and serving you better.

To Provide Our Services

Your information allows us to create and maintain your account, process deposits and withdrawals, and give you access to our game library. Without this data, we could not operate.

To Verify Your Identity

We are required to verify that our players are eighteen years or older and that accounts are not being misused. Identity verification helps us meet our licensing obligations and protect the platform from fraudulent activity.

To Improve Our Platform

Analysing how players use our platform helps us identify what works well and what needs improvement. This shapes our app updates, game selection and overall user experience.

To Communicate With You

We may contact you regarding account updates, promotional offers, security alerts or responses to your support queries. You can manage promotional communications through your account settings.

To Prevent Fraud and Enforce Our Terms

We monitor activity for signs of fraud, multi-accounting, automated scripts, collusion or other prohibited behaviour. This protects honest players and maintains the integrity of our platform.

How We Protect Your Information

Security is a priority for us. We use a combination of technical measures, internal procedures and access controls to protect your data.

Access to player information is restricted to team members who need it to perform their roles. We use encryption for sensitive data, and our systems are monitored for unusual activity. While no system can guarantee absolute security, we take reasonable and appropriate steps to safeguard your information.

Sharing Your Information

We do not sell your personal information. We may share it in limited circumstances.

With Service Providers

We work with trusted partners who help us operate our platform, such as payment processors and technology providers. These partners receive only the information necessary to perform their services and are required to protect it.

With Regulators and Authorities

As a licensed operator, we may be required to share information with regulatory bodies or law enforcement when legally obligated to do so.

To Protect Our Platform

If we detect fraudulent activity or a violation of our terms, we may share information as necessary to investigate and respond.

Your Rights Regarding Your Information

You have rights concerning your personal data, and we respect them.

You can request access to the information we hold about you. You can ask us to correct inaccurate details. You can request deletion of your data, subject to our legal and regulatory obligations. You can withdraw consent for promotional communications at any time.

To exercise any of these rights, contact our support team through the Help Center.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to remember your preferences, keep you logged in and understand how visitors use our site. You can manage cookies through your browser settings, though disabling certain cookies may affect functionality.

Data Retention

We retain your information for as long as your account is active and for a period afterward, as required by our licensing obligations. When information is no longer needed, we dispose of it securely.

Children and Our Platform

Our platform is strictly for users aged eighteen and above. We do not knowingly collect information from minors. If we become aware that an account belongs to someone under eighteen, we will close it and delete the associated data.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through our platform. Continued use of our services after an update indicates acceptance of the revised policy.